Client Account Manager

WHO ARE YOURPARKINGSPACE?
Do you want to join a company who are trusted by over 1 million drivers in the UK, and has recently been featured on Sky News and The Sunday Times Tech Track 100 as one of Britain's fastest-growing private technology companies?
Look no further!
Think of Airbnb, but for parking!
YourParkingSpace is an online marketplace and parking reservation service for drivers looking to find and pre-book parking in the UK. The platform features over 350,000 privately owned and commercially operated parking spaces which are available to book by the hour, day or month on a subscription basis. We recently secured a £5 million investment from Pelican Capital, which will kickstart our next phase of growth - It’s an exciting time to join the team! 

 
WHAT YOU’LL BE DOING?

• Manage multiple accounts; develop positive working relationships with all clients
• contacts. Ultimately responsible for the ongoing success of assigned accounts.
• Drive client retention, renewals, up-sell and client satisfaction.
• Consistently look for opportunities to expand accounts and follow the agreed roadmap set by the Head of Account Management.
• Partner with internal teams to understand client expectations and key performance
• metrics and exceed those goals throughout the campaign
• Provide regular updates on account performance and update the internal
• management team.
• Work closely with Finance and ensure you have an in depth understanding of
• revenue performance.
• Focus on ensuring we maintain superior client relations, operational excellence
• and strategic insight.
• First point of contact for account issues and day to day problem identifier/solver.

 
WHO WE’RE LOOKING FOR? 

• 1+ year’s experience in Customer Success and/or Account Management
• Dynamic personality able to effectively engage and influence a variety of audiences
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with internal/external stakeholders.
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
• Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• Passion about business and dissatisfaction with the status quo – always thinking of ways to improve/grow assigned clients
• Basic analytical skills, IT Skills, Microsoft Office, Excel etc.
• Demonstrated ability to work independently and remain motivated

 
WHAT’S IN IT FOR YOU?

• 24 days annual leave + this increases after 3 years, with one extra day added each year (maximum 3 additional days)
• Birthday off
• Flexi-hours and hybrid working (office and remote-based) will be considered
• Enhanced maternity and paternity leave
• Learning and Development opportunities
• Volunteering and fundraising for our chosen charity
• Monthly parking credit
• Gym membership options
• Mental health and well-being support 
• Working in a company where there are no limits! If you work hard and want to achieve big things, this is the place for you

Job Type: Full-time

Salary: £35,000.00-£45,000.00 per year