Position Overview & Specifications

Paid volunteering days | Private Medical Insurance | Hybrid working | Discretionary Bonus

Due to expansion, our client is looking for an experienced 1st Line Support/Helpdesk Technician. As first point of contact for users; whether they require support, guidance or diagnosis of simple technical problems, as well as escalation.

Responsibilities of the 1st Line Support/Helpdesk Technician will include:

Providing application support (productivity tools and business applications) including incident & problem identification, analysis, diagnosis, and resolution or escalation when necessary. Supporting users across multiple sites using various tools including remote access, telephone, face to face and email
New hardware and software installations, configurations and upgrades
New starter setups and desk installs
Identifying recurring and common incidents and actively contributing to the reduction of these with proactive solutions

Requirements of the 1st Line Support/Helpdesk Technician will include:

Previous experience in a technical IT support environment and strong customer service skills to compliment
Strong working knowledge of Microsoft desktop and server technologies
Willingness to learn and a keen interest in technology

This is a fantastic opportunity to build on your existing tech experience with a highly skilled team and a fantastic culture. With a really strong benefits package and a 'people first' approach to their business, this is a great opportunity to build a long-standing career with a business.

The role will be fully office based and as such, candidates will need to be able to commute to Bristol on a daily basis. A driving licence will also be required as some visits to other sites may be required.

Reference: YTF503
Recruitment Contact: Lynsey Skinner

Job Types: Full-time, Part-time, Permanent

Salary: £24,000.00-£26,000.00 per year

Benefits: