Position Overview & Specifications

MAIN AREAS OF WORK

Responsible for dealing with a wide range of telephone/booking/general enquiries and correspondence
Work using own initiative
Accurately documenting / escalating issues where necessary
Dealing with direct/corporate /last minute bookings
Adding new properties to individual online travel agencies. To include all property information (locations/amenities/images etc), including updates as when required
Property management system (PMS) operations and updates
Diary management as required
Provide high-quality administrative support
Responsible for maintaining and developing stock control regarding laundry, cleaning products and in apartment stock
Laundry account management, stock control, ordering, liaising with linen company
Being assertive and problem solving in a timely manner when necessary
Building effective relationships with suppliers, tradespeople, guests, online travel agencies etc
Management of property maintenance e.g.: meeting tradespeople, overseeing work done and ensuring invoices sent to finance
Working as part of a team effectively
Social media content creation e.g.: ideas, planning, filming, execution: working with in-house photographer where necessary
Organising / Unpacking orders
Accurately reporting damages to online travel agents, including uploading photos / invoices
Dealing with on-site issues e.g.: damages / guest issues
Building guest relationships with an additional focus on customer retention
Additional ad-hoc jobs

KNOWLEDGE, SKILLS & EXPERIENCE

Ability to work flexibly
Ability to work with confidential and sensitive data
Creative yet analytical with a logical mind and an eye for detail
IT literate
Strong organisational skills
Excellent interpersonal skills
Reliable trustworthy and ability to always maintain confidentiality
Ability to prioritise, multi-task and co-ordinate workloads and work under pressure to meet deadlines
Time management skills
Ability to work unsupervised and under own initiative
High level of commitment and positive “can do” attitude
Forward thinking ideas for innovation, improving systems / processes

ESSENTIAL

Driving licence and must own a car (there is a small amount of driving with role within local area and mileage is paid)

ADVANTAGEOUS BUT NOT ESSENTIAL

IDEAL CANDIDATES

Values aligned with Your Lofts brand eg: authenticity, supportive culture, community, and excellence
Driven and ambitious
Has an interest in the future to progress into management
Interest in property
Forward thinking
Team player
Connections / previous relationships established with corporate travel management companies

Job Type: Full-time

Salary: £20,000.00-£22,000.00 per year

Benefits: