Position Overview & Specifications

Starting wage is £10.60 per hour

However, with service charge and tips you can earn an additional £40 - £300 per week depending on how many hours you work, your personality and how good you are with interacting with our guests.

Service charge is shared with the team but card and cash tips you keep to yourself.

We are paid every 4 weeks not weekly and not monthly.

Possibility to progress to management for the right candidates.

Although the job is advertised as Monday - Friday there may be additional Saturday shifts once every 4-6 weeks.

DUTIES & RESPONSIBILITIES

Deliver excellent guest service, at all times by:

Giving every guest a friendly welcome when they enter the business

Serving guests in turn, quickly and efficiently

Using situational selling –making recommendations that are appropriate to the guest / occasion

Serving and presenting all our food and drink products perfectly –product quality, temperature and brand standard

Valuing our guests by engaging them in appropriate conversation/ banter

Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc

Checking guests are enjoying their meals

Dealing with guest queries and resolving complaints quickly and professionally

Giving every guest a genuine farewell and encourage them to return

Take pride to ensure all areas of the business (both internal and external) are clean and tidy, at all times

Keep up to date with current promotions and new products

Maintain personal knowledge by completing training, e-learning and workbooks

Always adhere to brand standards, licensing law and all company policies & procedures

Carry out management team requests and brand instructions

Take an active part in team meetings

Work with the team in all areas of the business to ensure the business is set up and closed down to brand standard including stock rotation and prep and par processes. Ensure daily and weekly cleaning tasks are completed

As well as all of the above we do have fun!

Don't worry if you don't have any experience - if you are hard working, keen to learn and have the right attitude training will be given!

Think you have what it takes to work in one of the busiest pubs in the heart of the city?

Job Types: Full-time, Part-time
Part-time hours: 20-45 per week

Salary: £11,000.00-£40,000.00 per year

Benefits: