Position Overview & Specifications

We are currently looking for enthusiastic individuals, with strong communication skills and a passion for delivering exceptional customer service to join our new Post Office opening within our WHSmith High Street store.

If you enjoy working in a busy environment where no two days are the same, and the customer is at the heart of everything you do, then this is a fantastic opportunity for you!

What does this role entail?
Keeping the customer at the heart of everything, you will work proactively towards both individual and store targets by completing all transactions in an accurate and timely manner, whilst demonstrating your excellent product knowledge to customers on key promotions and offers. You will ensure you maximise all selling opportunities to really drive the sales for the Post Office, not only meeting but exceeding KPIs!

You will be on hand to answer any customer queries but also, ensuring all administration is completed effectively and adhering to security measures at all times will play a key part in your role.

Along with previous customer service experience, you will have strong communication skills and a high level of numeracy. Exceptional accuracy and attention to detail will ensure you can be a successful Counter Clerk, as will your level of initiative to identify those important selling opportunities. A confident nature, with a positive outlook will ensure you can liase with a diverse customer base and cross sell the brilliant products and promotions the Post Office has to offer.

Successful candidates for this role will need to provide five years continuous referencing and consent to undertake a criminal record check.

Why Join our WHSmith Post Office?

As a valued member of our Post Office team you receive full Post Office counter training, plus ongoing training and support. There will be opportunities for development and career progression, along with auto enrolment to the State Pension, 28 days holiday (inclusive of Bank Holidays) and the WHSmith staff discount card, following successful completion of your probationary period.