Position Overview & Specifications

Are you passionate about customer service, and sales?

Are you looking for a new challenge?

Do you want an opportunity to join an exciting and rapidly expanding business?

If so, we would love to hear from you!

VPZ are the market leading UK based specialist vape and e-cigarette retailer. We currently have over 150 stores across the UK with more store openings on the way. We are looking for an experienced Cluster Manager to help with our growth plan.

Reporting to the Regional Manager, a successful candidate will be responsible for the day-to-day operation and management of the stores within their Region, delivering service and service/sales training to ensure our staff provide best in class customer service to the benefit of our customers.

Main Responsibilities:

Managing 10 to 20 employees across 3 to 5 stores.
To support the retail staff within your area whilst both delivering and overseeing their training and development on an ongoing basis
Working alongside your staff trading on the shop floor
Ensuring that there are no obstacles to the trading of the stores under your care
Managing store rota’s and staffing, including recruitment
Oversee general performance standards and time management on a regular basis
Monitor sales and KPI reporting

The ideal candidate will:

Have a proven track record as a Manager in a retail/hospitality/fast paced environment
Be customer service driven
Be highly motivated and ambitious
Be able to demonstrate high levels of operational, leadership, planning, organisational, interpersonal and communication skills

Reward: