Position Overview & Specifications
The IT estate at Cambridge Judge Business School (CJBS) is large and diverse, comprising over 800 managed PCs and laptops, a fleet of multi-function printers, 5 fully digital lecture theatres and 30 digital seminar and meeting rooms used daily by the members of the school and the many external VIPs/visitors, during and outside University's term time. We operate a hybrid infrastructure, utilising the Microsoft technology stack, and have a portfolio of new projects to deliver and maintenance of the custom business applications we have designed and built for the school.
The Service Desk team provide first-line support to all staff and students. This role is predominantly customer-facing and requires good knowledge of modern computing systems and services with excellent troubleshooting and fault-finding skills. You will need a solid understanding of the administrative systems in use at the school and wider University and the internal, custom-developed applications and processes in place to support teaching & learning.
Taking direction from the Service Desk Team Leader, your work will be varied and cross-functional including project-based activities. Your day-to-day work will consist of deskside and remote support, with tickets proactively picked up or allocated through the service desk or because of internal processes and procedures. You will also work occasional weekends, providing programme support on a rota to support teaching delivery.
To meet the demands of the staff and students, the role requires the ability to quickly assimilate new ideas, embrace technology changes and have the confidence and initiative to solve problems independently. The role holder will be fully trained and supported through on-the-job training, commercial courses, and personal development programmes.
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