Position Overview & Specifications

Customer Service Advisor/ IT Support
Full Time/Permanent
Trafford Park
£23,000 salary
Hybrid

Start Date: May 2023

Role:

You will be speaking to clients via phone, live chat and email
You will act as the prime customer contact point for all query types
Keeping clients up to date throughout
Escalating issues in a timely manner
Handle and resolve end to end customer enquiries aiming for a first time fix
Clearly communicate timelines
Liaise with internal teams
Actively manage the back office/admin to make sure that customer service levels are met

Benefits:

25 days holiday + Bank Holidays
Option to buy/sell holiday days
Great progression opportunities - move to management of specialize within a certain team
Company bonus
Pension Scheme
Life Assurance
Income protection
Childcare vouchers
Enhanced maternity/adoption leave
Online discounts
Eyecare vouchers

Job Types: Full-time, Permanent

Salary: From £23,000.00 per year

Benefits: