Position Overview & Specifications
The exciting position of Hotel Receptionist has arisen at UStay Aparthotels.
UStay Aparthotels operates four self-service apartment blocks, boasting 40+ apartments and a Party Pad hotel in Liverpool City Centre.
The role is based in our office on Stanley Street, Liverpool City Centre & hotel reception on Hanover Street.
Working days include weekends.
UStay operates a self-service check in for the apartment blocks and a reception check in for the Party Pad Hotel.
Daily Responsibilities (including but not limited to):
· Responding to email, social media and online chat enquires and converting the enquires into sales.
· Online Travel Agent booking processing.
· Upselling & booking packages.
· In and outbound calls.
· Ensure all payments via BACs, credit/debit card and Virtual Card are accurately recorded and processed.
· Manage the apartment reservations database, including the creation of bookings, checking in guests, checking our guests and all guest correspondence.
· Daily reporting & general office admin.
· Check in / Out via self service.
· Liaise with the Housekeeping & Maintenance teams for daily reporting and guest feedback and inspecting apartments upon guest check out.
· Daily site visits to apartments to complete check outs.
· Service excellence to ensure total guest satisfaction.
· Complaint and Feedback handling whilst guests are in-house and after they have checked out.
· Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
· Confidence with the facilities of the apartments.
· Ensure that company standards for cleanliness are maintained within the department.
· Responsibility for the security of the guests and company property.
· To have a complete understanding of procedure in the event of a fire.
Job Type: Full-time
Salary: £22,000.00 per year
Benefits:
- Company events
- Employee discount
- Gym membership
Schedule:
- Weekend availability
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Work Location: In person