Position Overview & Specifications
Front of House Team Leader and Business Receptionist
THORPE PARK Resort, Staines Road
Chertsey, SURREY, KT16 8PN
United Kingdom
Are you looking for a guest and employee facing role, which combines being a business receptionist with developing your team leader skills? If so, read on, we may have the job for you!
THORPE PARK Resort are currently recruiting for a permanent Front of House (Admissions) Team Leader and Business Receptionist. In this role you will be the first point of contact for our employees, business visitors and VIP guests, offering a warm welcome, and ensuring everyone is adhering to uniform standards and site security procedures. In this fun and varied role, you will be supported in gaining a good general knowledge of the park and its operations, in order to provide our employees and guests with advice and answers to their queries or signposting them to the right person if needed. As a Team Leader you will ensure your team are always achieving and maintaining the highest standards of guest experience and customer service, to help ensure sales targets are met. You’ll also be gain experience as the departmental duty manager, on a rotational basis with other management, so you’ll be someone who can build strong relationships with others easily.
What is it we’re looking for in a successful candidate?
- Proven interpersonal and relationship building skills
- Experience leading a team, whether inside or outside of a work context
- High level of motivation, both individually (self-sufficient with the ability to use your own initiative) and as part of a wider team
- Experience in having to problem solve, remain calm and make decisions quickly
‘What’s in it for me?’ I hear you ask!
- 28 days holiday (including bank holidays)
- Fortnightly pay
- Employee Assistance Programme
- FREE tickets to our Merlin attractions worldwide
- 25% discount in our retail shops and restaurants
- 40% discount on LEGO online
- Training & Development opportunities within Thorpe Park and Merlin Entertainments globally
- …and much more!
This role is a Permanent variable contract, hourly-paid (£10.76ph, as of April 1st), which will include weekends and bank holidays during peak times.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at HumanResources@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
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