Position Overview & Specifications

Telesales Agent

Your role with us:

Working within the Collector Services team, you will be contacting existing and new customers, building relationships with customers of high potential value with the objective of generating sales on historic coin and collectable products. Whilst reporting to the Collector Services Sales Manager, your focus will be on outbound telesales within the business-to-customer sector, with the knowledge and flexibility to handle incoming calls as business needs dictate.

We are looking for people who have:

Excellent oral, aural and written communication skills.
Tenacity to drive high performance levels in a sales driven environment.
Proven ability to prioritise workloads and achieve team targets.
Exceptional customer service skills.

We are looking for people who are:

Professional and confident in the working environment
Able to maintain focus on targets and personal achievement.
Conscientious and have a systematic approach to complex situations.
Able to demonstrates enthusiasm, drive and determination.

If you think this role is for you and you would like to be considered for this opportunity, click “apply now” to complete our simple an online application form and ensure you attach an up-to-date copy of your CV.

What we offer you

Flexible working: from completion of training plan - balanced between on-site and remote
Professional development opportunities
Professional membership fees paid
25 days holiday plus bank holidays
Generous pension scheme – with the ability to adjust your contributions
Access to salary sacrifice schemes, such as IT, cycle to work and car leasing schemes
Our Hapi App offers retail and leisure discounts, plus employee assistance/wellbeing programme in partnership with Health Assured
Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio
Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our ‘Give a Day’ incentive

Job Types: Full-time, Permanent

Salary: From £21,232.00 per year

Benefits: