Position Overview & Specifications

Do you have excellent customer service skills and attention to detail? Would you like to join a prestigious 5 red-star hotel where you can earn a share of the monthly discretionary service charge in addition to your salary?

The Royal Crescent Hotel & Spa is seeking a new Receptionist to join the exceptional Front of House team.

We are looking for someone who has excellent interpersonal skills to ensure that guests have the very best experience during their stay. Experience of hotels and knowledge of booking systems would be an advantage, although full training will be provided.

The main purpose of the job is as follows: -

To greet guests in a warm, friendly and professional manner
To escort each guest to their accommodation, explaining the facilities throughout the hotel
To record guest details and input onto the system
To liaise with all departments regarding guest requirements ensuring all requests are handled promptly
To accept and process payments
To make reservations if required
To handle all incoming telephone calls
To work closely with other team members to ensure a unique guest experience

We offer a range of benefits including: -