Position Overview & Specifications

Are you learning to be a Web developer and are a customer service superstar looking for an opportunity to shine? Look no further!

Company Overview:

Our client is a SaaS business that has seen double digit year on year growth and is poised for even more success in the future. They are a dynamic and innovative company that is constantly pushing the boundaries of what is possible in the PropTech industry.

Job Overview:

The Customer Support Executive will be a vital member of the Client Services Division, whose primary goal is to keep our customers satisfied and delighted. The role will initially be part of a remote team of 4 Customer Support Executives and will involve managing tickets through FreshDesk and solving customer issues through our own in-house bespoke CMS systems.

Here's what you'll be doing:

Handling inbound queries from clients
Providing exceptional customer service to our clients
Demonstrating exceptional attention to detail when communicating with clients
Contributing knowledge and understanding of best practices for Customer Support
Helping to improve company systems
Documenting, tracking, and monitoring tickets/tasks

Here are the skills you'll need:

A primary focus on quality
Demonstrable experience of delivering with quality within a technical Customer Support Team
Excellent interpersonal and communication skills
Knowledge of CSS and HTML
Excellent working knowledge of up-to-date desktop applications, especially FreshDesk
Strong organizational skills and ability to multitask in a small business environment
An aptitude for problem-solving and strong attention to detail
The ability to work effectively and efficiently in a remote environment

Here are the benefits of this job:

The opportunity to be a part of a dynamic and innovative company that is poised for even more success in the future
The chance to take on a challenging new role and be involved in the development of the company
The ability to work remotely
A chance to work in a sector that is constantly pushing the boundaries of what is possible

A career in the PropTech industry is not only exciting and challenging, but it also has the potential to make a real impact on the world. So, if you're ready to take on a new challenge and join a company with a bright future, don't hesitate to apply for this Customer Support Executive role today!

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Schedule: