Position Overview & Specifications
The Grand Hotel, Birmingham
Food and Beverage Assistant- Isaacs
Isaacs brings the buzz of New York to Brum. As Food & Beverage assistant you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
Hours of work
15 hours over 3 days
16 hours over 2 days
What you will do
- Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
- To be knowledgeable on the menus, being able to answer any questions, and make recommendations
- To follow all steps of service, ensuring the focus remains guest-centric
- Work closely with the bar, kitchen, hosts and wider hotel staff to ensure best possible service
- To build a rapport with all guests in assigned section and use this to maximise sales opportunities
- Be flexible to jump into any roll within the restaurant when needed
Ideal candidate
- Warm and genuine nature, someone who can make people feel at ease
- To be able to confidently, clearly and politely pass information to all guests
- Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
- Highly customer-service oriented
- Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
Discount on hotel facilities- Refer a friend scheme
- Free uniform
- Meals provided
- Employee assistance programme
- Rewards and recognition for living our company values
- Career development opportunities
- Wagestream Access
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.