Position Overview & Specifications

Meeting, greeting and attending to the needs of guests, assuring guests of a warm welcome and demonstrating superb customer service
To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
Responsibility for accurate and efficient guest billing and completing procedures when guests arrive and leave, distributing and receiving keys
Maintaining a clean and tidy reception area at all times
To assist with general administrative duties, including correspondence, emails, filing and phone answering
To support the Hotel Manager and Front of House Managers to professionally administer reservations ensuring that function and accommodation room bookings are made and recorded accurately and customers receive confirmation in a timely manner
Liaise with customers regarding pre-orders and deposits
Efficiently processing cancellations issuing documentation and communicating with relevant parties
To deliver breakfast to guests as and when necessary
Report any maintenance, breakage or cleanliness problems completing precise requisitions and records
To undertake any other ad-hoc duties and offering emergency cover during absences
To be fully aware of and adhere to health and safety and fire procedures
To be fully aware of and comply with Company policies and procedures as identified in the Employee handbook
Other duties commensurate with the role as appropriate and at the direction of the General Manager, Front of House Managers and supervisor

Job Type: Part-time
Part-time hours: 18-20 per week

Salary: From £9.50 per hour

Benefits: