Position Overview & Specifications
Who is Taco Bell?
Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we’re in the business of making tacos, but at heart, we’re a business that’s fueled by the energy and passion of people serving people.
About the Job
Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. The Shift Leader maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times.
The Day-to-Day:
Developing people
- Provide regular feedback to the RGM on the performance of Team Members
- Provide ongoing constructive and complimentary feedback to Team Members
- Actively participate in the training of Team Members
- Handle conflicts constructively and work with RGM to achieve resolution
Ensure consistent customer satisfaction
- Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
- Personally demonstrate that customer needs are the highest priority
- Ensure food safety, quality, and accuracy of orders
- Resolve customer complaints quickly while maintaining positive customer relations
Act Like an Owner
- Assist profit & Loss management by following cash control/security procedures, maintaining inventory and
- Managing labor
- Oversee proper product preparation, rotation, portioning, cooking, and holding time
- Assist the RGM with facility maintenance and ensure health and safety standards are followed at all times
Is This You?
- Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done
- Customer-first mindset
- Strong interpersonal skills
- Dedicated to leading a team that strives for excellence
Why Taco Bell?
- We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!
- We are about more than just building restaurants — we connect with our fans through their passions including sports, gaming, and music
- We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
- We foster a culture of authenticity for you to feel at home with the Taco Bell family