Position Overview & Specifications
We collaborate with a respected company in the insurance sector who is looking for a Service Desk Analyst (1st and 2nd line support) to join them on a 6 month contract initially. There is possibility for extension or permanent progression in the future.
Role: Service Desk Analyst
Location: London - near Aldgate station
Work model – hybrid – 3 days on site and 2 days from home
Daily rate: £230 - £240 (inside IR35)
Contract length: 6 months + extension
Job specification:
- Act as a point of contact and log all incoming calls to the service desk
- Ensure all issues are correctly logged, assigned, and resolved.
- Accurately record the information in the IT service management (ITSM) tool and maintain the Asset Register.
- Ensure that all tickets are assigned to the correct resolver team.
Tech skills:
- Windows OS
- Mac OS X
- Microsoft 365 suite
- M365 Administration
- Microsoft Exchange Administration
- Azure AD (non-Azure AD experience also suitable)
- VOIP & Call Centre software
- ITIL Framework
- ITSM tooling (e.g., Hornbill – is a plus, ServiceNow, Freshdesk, JIRA)
- Mobile devices (iOS & Android)
- Video Conferencing
- Information Security awareness
Please apply now for immediate consideration.