Position Overview & Specifications

Stoke by Nayland Resort are looking for a Spa Manager to join their team on a full-time, permanent basis.

Peake Spa at Stoke by Nayland Resort is a fast-paced and exciting environment where the Spa Manager will be encouraged to develop their commercial and operational skills. This role would suit a current Spa Manager looking for a new challenge or an Assistant Spa Manager looking to make the next step in their career. We work with leading suppliers such as Decleor, Neom, CACI, Crystal Clear, Mii Makeup, and OPI.

The successful candidate will be responsible for:

Ensuring guest experience is to a 5* standard
Leading and developing a large team of spa therapists and receptionists
Achieving monthly sales targets by managing the spa diary and ensuring that all space is utilised effectively
Ensuring all areas of the spa are adequately covered whilst keeping costs in line with budget
Departmental HR with the assistance of the HR team
Communication with the spa team and colleagues in other departments
Attending weekly guest feedback and operational meetings
Ensure 100% adherence to company Health & Safety policies and report any concerns

Qualifications or desired skills:

Beauty therapy NVQ Level 3 (or equivalent)
Experience in management or supervisory position
Excellent communication skills
Good standards of computer literacy in Microsoft Word, Excel, and PowerPoint
Stock Control experience

Additional Information – As part of the Spa Team you will be expected to work varying shifts including weekends. This role offers an excellent employee benefits package as well as 28 days holiday on a pro-rata basis.

Job Types: Full-time, Permanent

Salary: £35,000.00-£40,000.00 per year

Benefits: