Position Overview & Specifications

JOB DESCRIPTION

Location: Holland Park School Shop Salary: Competitive Salary

Hours: Part Time

This role is based within Holland Park School, Airlie Gardens, London, W8 7AF

Main purpose of the role

To ensure a smooth and daily operation of the school shop. Responsible for managing a team, providing the highest level of customer service.

Primary Responsibilities

To ensure that the shop achieves high standards in all areas, including exterior, shopfloor and stock areas.
Ensure all transfers are completed smoothly.
Responsible for ensuring all back order spreadsheets are completed accurately and customers are notified accordingly.
Settle all complaints in line with company guidelines
Answer the telephone, to take customer orders or answer queries.
Process web-orders
Put sales through the till and cash up at the end of the day.
Put through refunds for faulty goods and returns

Knowledge/Skills