Position Overview & Specifications
South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team that is based from our Bicester site in Oxfordshire.
As a 111 call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs.
You will receive full training on NHS Pathways (a clinical assessment tool), you will assess the needs of the patient and implement any necessary action ranging from; dispatching an ambulance, making a referral to the clinical service or simply providing basic advice.
Roles and responsibilities of 111 call handler / call operator include:
- Answer and respond to incoming 111 calls
- Ensure Pathways is followed, and the correct advice and outcome is selected
- Always maintain a calm and professional manner