Position Overview & Specifications

Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a Senior On-Site IT Support Engineer position.

Key Responsibilities

The Senior On-Site IT Support Engineer will be based at one of our client sites and will assist with the day-to-day IT support for the client alongside a remote Helpdesk Team.

An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk Team.

Own, update and progress tickets so the client is confident their issue will be investigated and actioned.
Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT Services.
Take an active role in personal and team development to increase technical proficiency and increase productivity.

Skills and Qualifications

Technical knowledge and experience of IT and IT support with on-site experience.
Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
Good understanding of Antivirus Software and backup issues.

Benefits