Position Overview & Specifications
A global insurance underwriter is looking for a skilled IT systems support engineer to join the team and provide first and second-level support.
Supporting users both onsite and remotely, you’ll work within a globally distributed team, focusing on IT automation while expanding and deepening your skillset throughout the process.
What you will do
- Be the first point of contact for IT support.
- Diagnose and resolve technical issues.
- Assist with onboarding and offboarding.
- Manage software and hardware installations.
- Support network patching and upgrades.
- Be proactive in improving processes, user training, documentation and automation.
- Contribute to new initiatives.
What you require for the role
- IT support experience, desktop or helpdesk support preferred.
- Excellent written and verbal communications skills.
- Demonstrate a strong customer focused attitude to all tasks.
- Able to work both independently and within a team.
- Enthusiastic about upskilling, emerging technologies and on the job learning.
- Experience with SLA’s, ticket management and incident management.
- Knowledge of Windows 10/11.
- Office 365 and Active Directory administration.
- Exposure to the following would be advantageous:
- Intune, Autopilot, SharePoint, Azure AD, Citrix, PowerShell, Azure DevOps
Job Type: Full-time
Salary: £40,000.00-£50,000.00 per year
Benefits:
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in London, EC3M 4AJ
Reference ID: JSOJOBInsurancesupport