Position Overview & Specifications
As a Night receptionist your nights will include anything from, managing reservations, taking payments, check-in & out guests, handling enquiries and complaints, patrolling and security walks, responding to Guest reviews, to cleaning our social areas and assisting the management team with the daily reporting and breakfast setup
What skill you need:
- Checking guests in and out
- Are hardworking and enthusiastic
- Responding to guest queries via e-mail, telephone or in person
- Processing payments
- Offer guests great customer service
- Night auditing
- Ensuring the hotel and its guests are secure through the night
- Efficient transfer of information to staff members on the morning shift
Who we are looking for:
Fluent spoken/written English (other languages are a bonus)
- Competent level of IT proficiency
- Ability to work on your own and as part of a team
- Friendly but professional work ethic
- Flexible availability
- Able to take initiative and remain calm under pressure
- Organised, helpful and friendly individual
Previous experience in a similar role within a hostel, solo customer facing roles or a background involving hospitality highly preferred.
We currently looking for night receptionists to cover both hostels in London Elephant & Castle and Kensington Holland Park
Job Type: Full-time
Salary: £11.50 per hour
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Work Location: In person