Position Overview & Specifications

Would you like to work in Liverpool City Centre as a Customer Service Advisor working Monday to Friday 9am - 5.30pm? This position is working for a highly successful and fast-growing insurance company set up in Liverpool in 1982 which now employs over 1400 staff in the UK.

This role is working in the team that takes calls from customers who have had accidents or similar incidents and want to make a claim on their insurance. This is a 'First Notification of Loss' handler role. You will use your accomplished communication skills to help the customer, take all the relevant details about their claim, record all the information accurately so that the business can process the claim quickly and efficiently.

The office is a stunning, recently renovated building right in the centre of the city, a stone's throw from John Lewis.

Benefits and Package for a Customer Service Advisor:

Salary: £10.80 per hour
Once permanent, the starting salary is £21,000 per annum
After 6 months you are eligible for a bonus up to £4,000, with the potential to earn £25,000 per annum
Hours: Monday - Friday, 9am- 5.30pm
Contract: Temporary, with the opportunity to go permanent
Location: Liverpool City Centre
Defined progression paths with training and support
Complimentary fresh fruit with tea and coffee facilities
Workplace pension scheme
32 days holiday (including Bank Holidays) once permanent

Key Responsibilities of a Customer Service Advisor:

Providing an empathetic service to clients who have been involved in an incident
Ensuring a professional and proactive response in assessing claims in line with the procedure
Identifying and initiating any potential recoveries from 3rd parties
Liaising with external companies and internal departments in order to process the customers claim
Resolving any issues avoiding expressions of dissatisfaction

Key Skills of a Customer Service Advisor: