Position Overview & Specifications
Job Title: Customer Service Advisor
Location: Heathrow, Greater London
Salary: From £25,415 + bonus
Hours: Monday to Friday - 8.00am-5.30pm or 9.00am to 6.30pm - 1 Saturday out of every 4 - Saturday hours are 8.00am-5.00pm
Full Time and Permanent
AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIG COMPANIES TO WORK FOR
Job Purpose:
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service 'Process Development Plan’ and support continuous process improvement. You’ll demonstrate our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.
Our client is looking for an experienced Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information.
You will have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background they are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers.
Key Responsibilities:
Location: Heathrow, Greater London
Salary: From £25,415 + bonus
Hours: Monday to Friday - 8.00am-5.30pm or 9.00am to 6.30pm - 1 Saturday out of every 4 - Saturday hours are 8.00am-5.00pm
Full Time and Permanent
AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIG COMPANIES TO WORK FOR
Job Purpose:
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service 'Process Development Plan’ and support continuous process improvement. You’ll demonstrate our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.
Our client is looking for an experienced Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information.
You will have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background they are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers.
Key Responsibilities:
- Drive the standard in customer care with the diverse customer base
- Manage the relationship between customer and dealership.
- Manage the service process effectively.
- Go beyond process in delivering exceptional customer service.
- Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services.
- Administrative experience.
- Excellent communication and customer service skills with experience handling complaints.
- Evidence of customer facing administrative experience.
- Experience in a selling/customer service environment.
- Able to handle sensitive and confidential information.
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice