Position Overview & Specifications
Contact Centre
Location: Town HallSalary: £21,189 to £21,575 per annum
Post Type: Full Time
Contract Type: Permanent
Closing Date: 23.59 hours BST on Thursday 27 April 2023
Reference: COIT04021
Following a review of budget and service delivery within the Contact Centre, we are looking to recruit on a permanent basis Trainee Customer Service Advisor.
The Contact Centre team is a high performing one who deliver a range of services both face to face and over the telephone with an emphasis on resolving customer issues first time round. As the “face” of the council, the Contact Centre is crucial to the reputation of Preston City Council.
Duties include:
- To deal with members of the public by telephone, correspondence and face to face as required.
- To provide excellent service by establishing the needs of the customer and taking appropriate steps to meet those needs.
- To promote a positive image of the Council working as part of an integrated team
We are looking for enthusiastic, self-motivated people who can demonstrate an ability to deal directly with the public and work as a member of a team.
Please note that evidence of relevant qualifications need to be seen at interview