Position Overview & Specifications

Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.

Role: The Customer Experience Advisor will ensure that all Customers are given the highest possible Customer Service and Support.

Responsibilities:

To be the initial point of contact for all Customers, providing exceptional levels of service and support
Providing effective points of communication and clarity for all internal and external Customers
To ensure Customers are effectively communicated with regarding all orders and enquiries
Understanding and striving to meet or exceed KPI’s and SLA’s – maintaining the highest levels of service and support possible
Ensure that Customer commitments are met at all times, and where issues arise, ensure that all parties are fully informed and communicated with
Processing Orders using IFS
Using Teams to communicate directly with the External Sales Team on any queries
Answering the telephone effectively to Customers and Internal Customers
Accessing the main mailbox – keeping it clear and understanding the urgency to clear the box effectively throughout the day
Contact Customers when required relating to product changes or order queries as they arise
Be professional in approach at all times, with all Customers, both internal and external
Exceeding Customer expectations by going above and beyond
Any other reasonable duties which may be required by management from time to time.

Requirements:

Excellent customer service skills
Goal focused to achieve team and individual targets, KPI’s and SLA’s
Ability to work effectively under pressure
Ability to work well as a Team and independently and be flexible
Detail orientated with a logical approach
Strong verbal and written communication skills
Previous customer service experience desirable
Ability to demonstrate customer care skills whilst being assertive when necessary

Hours of work: Monday - Friday 09:00 - 17:00

Offers are subject to a pre-employment drugs & alcohol screen.

Polypipe operate an Equal Opportunities Policy. If you are interested in this role, please apply today with your full CV and a member of our Recruitment Specialist team will be touch.

Job Types: Full-time, Fixed term contract

Schedule: