Position Overview & Specifications
- Great company culture
- Competitive salary
About Our Client
This client is a leading provider of business to business physical, digital and virtual card payment solutions. They are looking for an Italian Speaking Customer Advisor to join their Manchester team on a 12 month basis.
Job Description
Duties of an Italian Speaking Customer Advisor will include:
- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Log all queries and action on Logging Tool
- Chargebacks, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Answer phone calls with set criteria and within parameters set out by the Company
- Updating information on CRM systems
- Ad-hoc duties as and when required
The Successful Applicant
To be successful in this role:
- Previous experience in similar Customer Service role
- Excellent communication skills (written and verbal)
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Self-motivated, organised and can work on own initiative
- Taking "ownership" of problems
What's on Offer
In return, our client can offer:
- 12 month contract
- Great work environment
- Employee discount
- Life insurance
- Private medical insurance
- Wellness programme
- Work from home once training is completed