Position Overview & Specifications

An exciting opportunity has arisen to join Oyster Travel!

Oyster Travel have been nominated three years in a row as the Top Travel Agency in the East Anglia by TTG and we are looking for a fun, knowledgeable and well-travelled person to join our Oyster family.

Key responsibilities:

To sell and book holidays by establishing the customers travel needs to provide the right product and destination.
Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
Capture and record required client information.
Provide expert travel advice on products and destinations.
Build rapport with clients to ensure customer satisfaction and repeat business.
Extend product and destination knowledge through supplier training and own research.
Proactively identify, take ownership, and resolve customer queries.
To ensure an excellent standard of customer service is always provided.
Collecting and processing payments.
Achieve monthly / annual goals.
Advising clients on travel arrangements, e.g. visas and passports.
To ensure the company’s values are always demonstrated.

Skills and Experience:

2 years minimum experience of working within a travel agency.
A genuine desire to achieve results, both personally and as part of a successful team.
Ability to thrive in a busy, fast-paced environment.
Excellent customer service and communication skills.
A keen eye for detail and be comfortable with multi-tasking.
Ability to work on your own initiative and as part of a team.
Resilience to deal with complex queries in a fast-paced environment.
Proven track record of achieving / exceeding targets.
Have a passion for travel!

Benefits:

Being a part of a fun, friendly & passionate team.
Generous bonus & incentives scheme! (Personal Bonus & Team Bonus, Top Seller Holiday Fund, Ancillary Competition + Tour Operator incentives & perks!)
Overseas educational travel opportunities.
Discounted staff travel.
Team evenings & events.
Company pension scheme.
Long service celebrations.
Annual Oyster birthday celebrations.
Closed Sundays & Bank Holidays.
Allocated two Saturdays off per month!*
Flexible working from home considered*
On-site parking.

Supplemental Pay