Position Overview & Specifications

We have an opportunity for a motivated individual to join a successful IT consultancy company in Dundee.

Primary Duties and Responsibilities:

Be the first point of contact for clients reporting ICT issues, faults or requests; contacts are typically by telephone or by email or face-to-face;
Ensure that all ICT issues, faults and requests are logged into the helpdesk ticketing system;
Monitoring and maintaining computer systems and networks;
Assist in other duties relating to the day-to-day maintenance and of the client's computer systems;
Installing and configuring computer hardware operating systems and applications;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Providing support, including procedural documentation and relevant reports;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate)
Prioritising and managing many open cases at one time.

Personal Skills and Attributes

Positive 'Can Do' Attitude
Good problem-solving skills
Self-motivated
Good communication & organisational skills
The ability to work alone or as part of a team
Analytic and methodical by nature without jumping too quickly to conclusions
The ability to prioritise, work under pressure and meet deadlines
A clear understanding that is admitting failure or defeat can be used to put things right and in perspective, excuses cannot
Full UK driving license and access to a vehicle is essential.

Technical Skills