Position Overview & Specifications

Customer Service Assistant Required – Immediate Starts Available!

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

Job Role: Customer Service Assistant

Locations: Colchester Station (CO1 1XD)

Shifts: Shifts will vary. 0600 - 1800 / 1400 - 0200

Pay rate: £11.05 per hour

What makes working for Ontrak so good?

We pay for your training! You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.

What does a Customer Service Assistant do?

Provide an impeccable customer service experience to customers and passengers on the railway.
Ensuring passengers have bought tickets for travel
Being vigilant and visible to all customers and other members of staff
Assisting customers with the usage of lifts and luggage
Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws.
Must be confident in approaching passengers and helping with travel queries
Always bringing and outgoing and positive attitude to the station
Must be able to problem solve
Constantly proactive during the day helping where needed

Essential Requirements