Position Overview & Specifications

As a part of our front office team you will take care of guests from their arrival through to their departure. You will contribute to guest satisfaction at all times by providing high quality services throughout their stay, helping exceed the department's quality targets. You will be a part of the success in meeting a variety of financial targets, supported by the promotion of the hotel and offers available to our guests.

This job includes working on weekends and bank holidays mornings, afternoons, evenings, and sometimes overnight.

Work Experience

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
·Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
·Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Attend to other duties as requested by Management and Supervisors.

Benefits

Hotel and food & beverage discounts in Accor properties globally
Discounts with key partners (e.g. Europcar, Emirates, Eurostar, Nuffield Health)
2 free weekend breaks per year in the UK
Pension (Subject to availability and T&C)
A meal per day on duty
Uniform provided
Extensive training with real perspective to develop within the company
Free staff car parking
Double time bank holiday pay

Job Types: Full-time, Permanent

Salary: £11.01 per hour

Benefits: