Call Handler

The Integrated Care Homes Service (ICHS) is looking for a Band 3 call handler to join the team.

ICHS is a multidisciplinary team made up of different elements non-clinical staff, nurses, therapists and dementia specialists. The team provide clinical interventions to residents within Nottingham City care homes, along with delivering training to care home staff.

The role of the call handler within ICHS is integral to the day to day working of the team, as they are the first point of telephone contact for people calling the service. The main function of the call handler is to answer telephone calls from a variety of people, care homes, team members, other professionals, relatives etc. and to signpost to the most appropriate person. Predominately this will be handing information, obtained from the calls received, to triage or other professionals within the service.

The service operates 7 days a week, and the call handler provides support to triage Monday to Friday between the hours of 8am and 6pm, on a rota basis.

Within Nottingham CityCare there is a non-clinical forum established which allows the call handler to establish links with other non-clinical staff within the Organisation for peer support and development. Along with this all staff have regular management supervisor with their line manager and an annual appraisal review.