Position Overview & Specifications
A 999 Emergency Medical Advisor is the person at the end of the phone when a member of the public calls 999 with a medical or traumatic emergency. They will gather as much information as possible, assess the situation, and provide clear, correct advice that could potentially save a life, whilst remaining calm under extreme pressure .
Handling emergency calls and thriving amid the challenges this role presents, requires you to have physical, mental and emotional resilience. You will be required to accept the reality of the emergency situations you will be dealing with whilst having the emotional strength to sustain yourself working in this role, meeting challenging circumstances and have the ability to work in a fast-paced environment. You will be required to adapt to change quickly in the face of adversity, trauma and tragedy.
You need to be aware of the stresses of the job and what impact they may have on you as an individual and consider these points carefully before applying for this role.
Successful candidates will deliver correct care advice and guidance to callers, they are responsible for making sure the scene is safe for our callers and responding crews. Alongside these types of calls the successful candidate will also process calls from other emergency services, urgent and routine calls. They will operate state of the art telephony, computer aided dispatch and prioritisation systems simultaneously.
Full on the job training will be given to the successful candidates.