Position Overview & Specifications

An opportunity has arisen for a receptionist to join our professional and supportive team at Newyearfield Dental Centre in Livingston. Experience within working in a previous reception environment is required. However, a dental background is not required as full training will be provided by the practice. The job will be a part-time permanent position of 24 hours a week and will include working 4 days in practice Monday to Thursday. Working hours required are 7.45am – 2.15pm. We have a fabulous team of dentists and nurses who deliver a high quality of NHS and private treatments. The practice is fully computerised so IT skills preferred. We are looking for a reliable, flexible and friendly individual to join our team. Please apply within to nyfdentists@tiscali.co.uk for the attention of April Muirhead Practice Manager. Rate of pay will be discussed after interview for the correct candidate. The closing date for this position will be 24/03/2023. If you have any further questions, please do not hesitate to contact April on 01506 417780.

Our reception team play a key role to continue the smooth running of our practice such as:

Greeting and welcoming patients into the practice
Scheduling appointments for patients or cancelling and rearranging if required
Call or contact patients to confirm appointments
Assist patients with the completion of necessary intake and medical forms
Inform patients about payment choices if applicable
Keep track of office supplies and, if necessary, place orders for additional
Take patient payments and prepare billing statements, among other fundamental accounting chores
Assure that client data is updated on a regular basis to reflect any changes that may occur
Answer phone calls, photocopying, and filling of general office duties
Collect data from patients, enters it into computer systems, and endeavours to make it available to dentist for use in doing appropriate examinations and diagnoses of patients’ health conditions
Protect the confidentiality and privacy of patients
Ensure that the reception area is clean and professional
Communicate with Dental Laboratories and hospitals on either patient or dentist behalf

Person Specification for Receptionist

· To have previous experience within working with the public and good customer service skills

· To be patient and remain calm in a stressful situation

· To have excellent verbal communication skills

· To have good time management skills

· Maintain a professional working environment

· To be able to work well with others in a team

· To be able to carry out tasks on a computer

· To be understanding and caring towards patients

· To follow instructions effectively and promptly

· To pay attention to detail

· To be motivated and willing to exceed