Position Overview & Specifications
The successful candidate will be responsible for the delivery of operational services and small / medium developments for the defined applications and business areas within technology. You'll manage the product development backlog and work with stakeholders to prioritise the list of requirements. You'll also be responsible for all aspects of running and maintaining these services including Incident, service reviews and Problem Management and providing input into product / application roadmaps in order to meet the needs of the customers. This will also include transition of any new services into the Technology Finance domain.
Accountabilities:
Customer
Colleague
Operational
Sales and Profit
Accountabilities:
Customer
- Responsible for engaging with SME’s to agree (SLA’s) and how to effectively measure, assess and communicate the quality of service and change delivery
- Maintain and manage the product(s) backlog
Colleague
- An escalation point for suppliers and customers
- Oversee development stages
- Validate the requirements and deliverables that describe the product(s) or service(s) that the project/program will produce
- Identify service improvements
Operational
- Report on operational service levels
- Responsible for the sign off of the end of test report before new services or products are deployed into production
- Supplier Management and Contract Management
- Manage support and delivery processes and operating methods
- End to End Service Design (Info Sec, availability, demand, capacity)
Sales and Profit
- Use defined processes within the ITIL framework to drive down the number of incidents
- Identify cost savings within the area of expertise
- Financial planning, management & contractual discussions