Position Overview & Specifications

Mercia Garden Products are a leading manufacturer and distributor of quality wooden garden products. We are currently looking for someone to join our team where you would be responsible for providing a high level of sales support and customer service.

Working as part of the key account management team, you'll be supporting all our business to business customers (the likes of Argos, B&Q, Homebase, Wickes, Wilko, Robert Dyas and many more) with first class customer services for the end consumer.

As a point of contact for our customers, taking inbound calls, responding to emails, and working on our ticket system to ensure all customer issues are resolved quickly, efficiently and in line with our high standards.

We will provide you with the in-depth knowledge and expertise to allow you to service all customers requirements.

Your Responsibilities will include:

Dealing with incoming, outgoing calls and emails using a number of systems to deal with customer queries and complaints.
Raising customers, the correct replacement parts, collections, and reimbursements when necessary.
Identifying and assessing customers’ needs to achieve satisfaction, you are required to investigate and resolve each customer on a case-by-case basis.
Build sustainable relationships and trust with customers through positive open and interactive communication.
Provide accurate, valid, and concise information by using the right methods/tools providing clear, full and accurate notes on the CRM system.
Understanding the products on a knowledgeable level, allowing you to advise customers who are struggling, to the best of your ability.

Requirements:

Confident and professional speaker on the telephone.
Can communicate effectively with both internal and external customers.
Well-developed general computer and IT skills.
Must be reliable and hard working.
Use of initiative and a team player that will take advantage of all training provided.
Good Microsoft Office skills, in particular use of Excel, Word and Outlook
Able to communicate with stakeholders in a professional and courteous manner.
One year of Customer Service experience is preferred.

Hours: 8.30am - 5.00pm Monday - Friday

Office Location: NG23 6QN (Sutton on Trent) - Transport is required

Job Types: Full-time, Permanent

Salary: £21,000.00 per year

Benefits: