Analyst, Client Operations

Job Profile Summary: Transfer Agency Oversight Analyst This Transfer Agency Oversight Analyst role sits within the Client Operations team who are focused on Investor flows oversight and reporting across Man's investment engines. The successful individual will be responsible for ensuring accurate/timely reporting of capital flows from the administrators to the Front Office/Business as well as monitoring that service levels are consistently met. With key focuses on risk management and issue ownership, they will be required to operate and review well defined procedures as well as use knowledge and resources to solve time critical problems, proposing improvements/enhancements where applicable. Responsibilities:

• Oversight of all relevant Service Provider/Transfer Agency processes/procedures. Perform reviews and control processes, resolving and/or escalating any issues
• Liaise with the fund administrator/s to reconcile capital flows and accurate/timely reporting. Ensure the integrity of the firm’s data is maintained
• Manage queries and incident process with Service Providers for any operational incidents escalating where necessary
• Responsible for the completion and oversight of daily Client Money processes/controls to ensure that CASS compliance is being maintained
• Develop and maintain thorough understanding of the Service Provider organisation and operating model as it relates to CASS and Investor Services
• Manage and develop relationships globally with Sales, Middle Office, Front Office and Senior Management and ensure high level of client service and turnaround times for requests at all times with team
• Stay informed of industry changes and impact on relevant products
• Constantly review, challenge and enhance existing processes to make team more efficient, reduce risk and add value to the business
• Assist the Middle Office team in its wider responsibilities

Key Skills & Experience:

• Graduate calibre or equivalent with strong academics
• Experience or internships in a similar Client Service / Transfer Agency / Operations role in the Investment Management/ Hedge Fund industry/ wider Financial services industry (advantageous)
• Good level of understanding of or experience working with Transfer Agents (advantageous)
• Knowledge of fund/ financial services industry regulations, especially Client Money/CASS (advantageous)
• Proficient in Microsoft Office with intermediate ability in Excel (comfortable with large volumes of data and able to reconcile using combination of formulas, pivots etc.)
• Motivated and hardworking, with a strong attention to detail
• Strong communication and relationship management skills

Our Culture, Values and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter. Man Group is also a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact HRSO@man.com. https://www.man.com/diversity Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.