Position Overview & Specifications
Job Type: Full-time
Salary: £21,000 per year
Location: Parc Pensarn, Carmarthen
Are you a real people person with a passion for putting people first? Yes, then M&D Care has the perfect role for you. We are seeking a Receptionist (People Host) to join our People team at M&D Care. The role is based at our new Inspiration Centre in Carmarthen and is key to providing all visitors (including new starters, staff and training attendees) with a warm and friendly welcome.
The moment a visitor steps into our Inspiration Centre, they walk into a genuinely memorable experience, where they feel instantly welcomed. As a Receptionist/People Host with us, you'll take the time to talk to people, build a genuine rapport and ensure a smooth and efficient introduction to M&D Care. This role will see you provide administrative support and act as the face and voice of the company by greeting visitors both face to face and by phone.
Responsibilities
- To represent M&D Care with a positive attitude and professional appearance.
- To handle all telephone enquiries with professionalism, establishing their needs to ensure they are directed/transferred to the correct department/team.
- To welcome visitors to the Inspiration Centre making sure that they are assisted in a caring and pleasant manner.
- To receive visitors at the reception desk by greeting, welcoming, directing and announcing them appropriately.
- To maintain a room booking system for all meeting/training rooms and make sure rooms are prepared as necessary for each meeting/training session.
- To provide refreshments for visitors and ensure the seating and refreshment areas are tidy and fully stocked.
- To manage incoming and outgoing mail and deliveries.
- To assist with department administrative tasks as required, including, scanning, filing, data entry and photocopying.
- To ensure all administrative procedures are completed accurately and in accordance with the departmental guidelines.
- To manage coordination and responses to all requests for internal meetings by making appropriate arrangements.
- To assist and support the HR team with screening applicants and booking interviews as when required.
- To print, assemble and distribute information packs for training and meetings.
- To arrange when required catering for meetings and training sessions.
- This is not an exhausted list of duties and you will be expected to perform tasks in addition to this, to meet the needs of the department/business.
Qualifications
Essential:
- Administrative and customer service experience.
- Exceptional telephone manner.
- Have good interpersonal skills, suitable for working in a busy office environment.
- Excellent verbal and written communication skills with a strong customer service focus.
- A confident and approachable attitude, as well as the ability to work well under pressure.
- Strong organisation and time management skills.
- Good attention to detail.
- Demonstrate a commitment to the M&D Care Values.
Desirable:
- Receptionist/ host experience ideal however not essential as full training is provided.
About M&D Care
M&D Care are an established family-oriented business, which is run by a passionate team of professionals who deliver specialist, complex and bespoke care services throughout South West Wales for people with learning disability, physical disability and mental health needs.
We believe that everyone should be given the opportunity to succeed and to achieve their goals and aspirations in life however big or small these may be.
Our People
Our employees are a diverse, inclusive and a talented team of individuals, striving to make a difference through their everyday work. Working for M&D Care means you’ll get the opportunity to work with amazing people and help to enhance and fulfil the lives of the people we support.
We are committed to promoting inclusion, where every staff member has a sense of belonging. We welcome applications from everyone and actively seek a diverse range of applicants. We value our differences and fully advocate, cultivate, and support an inclusive working environment where staff treat one another with dignity and respect.
Job Type: Full-time
Salary: £21,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Licence/Certification:
- Driving Licence (preferred)
Work Location: One location
Application deadline: 31/07/2021
Reference ID: Personal Assistant