Position Overview & Specifications
The main job objective is to provide an efficient front of house service to all guests
Main Duties (not in priority order)
1. Greet guests and visitors, dealing with their requirements as appropriate
2. Checking guests into and out of Hotel accommodation
3. Operate the switchboard, answering all calls in a standard and timely manner
4. Use and maintain accurate and up-to-date computer records in respect of
all accommodation facilities, user requirements and telephone usage
5. Any other duties that might reasonably be assigned to the job holder
Personal Requirements
1. Excellent customer service skills
2. Well organised and methodical in approach to work
3. Experience of dealing with customers in the same or similar role
4. Good telephone manner and other communication skills
5. Used to working alone with responsibility and minimum supervision
6. Common sense approach to work, being adaptable to work loads and flexible to demands
7. Able to work under pressure in a calm and courteous manner
Previous experience is an advantage but full training will be given to applicants with good customer skills
Maximum of 30 hours per week including weekend work (1 weekend in 3)
Job Types: Part-time, Permanent
Part-time hours: 30 per week
Salary: £11.03 per hour
Benefits:
- Free parking
Schedule:
- Day shift
- Night shift
- Weekend availability
Work Location: In person