Position Overview & Specifications

Free lunch, place your order in the morning and the Deli delivers in the afternoon!

25 days holiday + Bank holidays!

Hours - 0830 - 1700 Mon-Fri - No weekends, no evenings!

Lapwing Ltd is a progressive Construction Supplies Company currently based in Keytec East Business Park, Pershore, WR10 2NX. We stock a complete range of Site Tools and Equipment with guaranteed next day delivery across the UK. For more information please visit www.lapwinguk.com.

Please note we moving to Berkeley Business Park, Wainwright Rd, Worcester WR4 9FA in approx. August 2023

Due to expanding and growing we are currently looking for an experienced Customer Service Advisor/Administrator to join our excellent team and assist in the smooth running of the Customer Service Department by performing the following duties:

Incoming Telephone Answering
Processing Sales orders
Dealing with delivery questions or issues
Sales Order Processing
Sales Email Inbox – Actioning and Replying to email orders and queries
Customer Price lists – Updating and Monitoring
POD’s – Proof of Delivery requests
Returns and Collections of Goods
Order Confirmations
Quotations
Resolving Complaints
Filling Paperwork

This includes constantly improving and developing the current processes and procedures to offer the best service to our customers that we possibly can. The suitable candidate will enjoy working in a fast paced environment and will have an excellent attention to detail.

Hours - 08:30 - 1700, Monday – Friday

Only applications containing a covering letter will be considered.

Company Benefits