Position Overview & Specifications

Overview: At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. The Established Medicines Business Unit is an important part of Kyowa Kirin’s history. It includes a diverse portfolio of 13 different medicines across 6 therapeutic areas serving hundreds of thousands of patients living with breakthrough cancer pain, opioid-induced constipation and many other conditions. In November 2022, Kyowa Kirin International (KKI) and Grünenthal GmbH announced a Joint Venture Collaboration* to extend the reach of KKI’s established medicines portfolio.
As leaders in pain management and the close alignment of our vision and values, this collaboration offers a unique opportunity to harness the experience, skills, resources and commercial infrastructure of both businesses to grow the established medicines portfolio to reach more patients.
Job Purpose
Supports the Commercial team in achieving consistent supply of UK& IE portfolio, whilst maintain profitability of our brands. Responsibilities:

Responsible for all customer communication in line with weekly stock supply briefings
Manage all customer product enquiries, collaborating closely with Commercial team, Medical Information & in line with Compliance guidelines
Relationship building with customers
Provide feedback on ways to make improvements to customer service quality and cost-effective solutions
Implements effective internal innovative processes for customer service department: live chat or instant message, driven by innovation processes from the Senior Commercial Manager
Support in the day-to-day management of wholesaler’s stock management, quotas/emergency stock, allocations
Provide business support within the commercial team
Process invoices for prompt payment to suppliers

Qualifications: