Position Overview & Specifications

Application & Technical Support Engineer

Location: Heathrow, London

About KEYENCE:

KEYENCE is a world leader in Sensors, Safety, Vision, Measurement and Microscopes. Founded in Japan in 1974, KEYENCE has experienced rapid growth and is now turning over more than $7 billion global sales per year. We also operate on over 50% profit due to our Direct Sales model!

We have been listed on Forbes “The World’s Most Innovative Companies” Top 100 every year since its inception and we have over 300,000 clients worldwide, including the main blue chip manufacturers.

Job Specification:

Provide product and application support for customers both off-site and on-site
Provide continued support for Sales Engineers
Test and create reports for technical applications
Launch new products to sales teams by giving presentations, demonstrations and tests
Plan, design, develop and deliver trainings on existing products
Control preparation , management and fixing of demonstration equipment for Sales Engineers
Develop, update and disseminate technical guides and tips in order to increase the knowledge and skill level of the sales force via company intranet and/or electronic newsletters
May need to assist salespeople with on-site presentations to customers, as and when needed
Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
Understand and observe company/department policies and procedures
Handling IT related issues and other duties or projects, as and when assigned
Develop, proofread and modify all new product release materials such as product literature, technical and sales manual, training manual through coordination with the parent company
Attending and supporting marketing exhibitions

Personal Requirements: