Position Overview & Specifications

Kent Space provide flexible office and storage space for a variety of businesses, we have a number of office clients on site and provide short and long term storage for both domestic and business clients.

We are looking for someone to join our Ashford branch as an Office Administrator, Monday-Friday 8.30am-5.30pm.

This exciting role will support the Manager and Assistant Manager with day to day tasks as well as development opportunities to assist other areas of the business.

The role will include but is not limited to:

Helping with sales calls, storage tours and setting up contracts
Reception cover during lunch times, holiday and sickness
Answering overflow phone calls
Managing an email inbox
Processing payments on the system and handling cash payments
Greeting visitors in Reception
Contacting customers who have had parcel deliveries and sorting out incoming mail
Arranging outgoing mail for mail forwarding customers
General admin duties such as memos, signage, printing requests from clients, assisting Management with other requests
Creating invoices for rental and additional services
Arranging catering for meeting rooms and networking events when required, assisting with setting up the meetings
Placing stationary orders and performing stock checks
Making up packs for new storage move ins
Checking accounts have all contact information required and insurance cover is up to date
Sending Google review requests to new customers
Ensuring licence agreement files are up to date
Checking COSHH data sheets
Counting petty cash and keeping record up to date
Assisting with direct debit process

Benefits include:

Parking available on site
Performance Bonus Scheme
Internal training opportunities such as fire warden and first aid, ongoing development training
Health Assured 24/7 confidential telephone support for all employees

Person Specification

Someone who is a team player - flexible, organised, and happy to help with team tasks
Strong customer service experience - A good telephone manner is essential as the role includes dealing with visitors and current clients
Being able to prioritise tasks in busy periods and use initiative
Sales experience and being able to show empathy with clients in difficult situations
Someone with an open mind to help other departments when needed
Someone who is looking to develop their skills and the role
Competency with Word and basic Excel experience with formulas ideal but not essential

Job Types: Full-time, Permanent

Salary: £22,000.00-£23,000.00 per year

Benefits: