Position Overview & Specifications
Job Purpose
Responsible for delivering sales growth across both Retail and Service (puppy training etc.) categories, through industry leading customer service standards & inspirational leadership of the store teams.
Key Responsibilities
- Fully understand what drives performance and be able to engage confidently about store performance and any required actions
- Review all available information and act on Best-Sellers, ATV, UPT and other KPI’s to drive improvements in top line sales.
- Confidently feedback awareness of and actions to resolve store under performance to senior management
- Proactively work to exceed all KPI’s
- Coach & motivate colleagues to contribute to the achievement of targets
- Ensure right people in the right place at the right time.
- Communicate to the store team in a way that captures interest and stimulates future actions
- Engage with Salon colleagues on how to improve capacity and performance
- Promote, manage and deliver Service led events within the store
- Deliver exceptional Retail Store Standards across all customer facing and ‘back of house’ areas
- To comply with all communicated company guidelines and actions
- Plan and execute changes to promotions, campaigns and events in a timely and accurate manner.
- Deliver TPC performance ahead of targets set
- Responsible for creating and managing a positive customer service culture in the store.
- Stock Management.
- Lead by example and assist with deliveries/shelf stocking
- Manage replenishment processes to ensure 100% availability at all times of top 50 selling lines within the business
- Any other reasonable duties as required by line manager as appropriate including but not limited to customer service, manual handling and supporting other stores in the estate
- Key Holder responsibility
Personal Competencies
- Has a real ‘Passion for Retail’ – bringing high levels of energy and commitment to the business
- Provides motivation & direction to others
- Understands their ability to influence team performance
- Strives to exceed individual and business targets
- Has a hands-on approach and a can-do attitude
- Takes responsibility and ownership for self and others within the role
- Be a positive, supportive and flexible team player
- Has a high level of integrity, loyalty and transparency