Position Overview & Specifications

Contact Centre Agent

At iGO4 we are passionate about providing insurance to our customers, making buying what is often a confusing product as seamless as possible.

We are seeking hardworking, customer focused and enthusiastic people to join our customer teams, helping our policyholders with their insurance policies across live chat, social channels and on the phone. This role requires the successful applicants to work remotely from their homes. As part of this role you may be required to attend meetings with your team and therefore you must live within a 50 mile radius of Colchester in order to be suitable for this position.

Start date –11th April 2023

What we offer

Starting salary £20,000 - £22,000 depending on experience
Average 34 hour week across our shift rotation, various shifts

All the great benefits you would expect

Discount portal, save whilst you shop
Employee Assistance Program
X4 life assurance
Salary sacrifice scheme for pension
Earn more as you progress through our employee development programme
Volunteering days

What skills do you need?

Our customer teams work hard to answer a variety of questions from our customers, so you must be confident and happy chatting to customers on the phone, building rapport and providing knowledgeable answers.

Willing to learn all about insurance, our products and use multiple IT systems, we need outgoing dynamic people;

IT proficient with good keyboard skills
Happy and confident to talk to customers on the phone
Ability to stay calm when dealing with difficult situations
Be resilient and quick thinking
Work without supervision and maintain high standards

A day in the life of a customer service agent

Once you complete our comprehensive training, you will join our Grad Bay and receive on the job support whilst you continue to learn. Taking inbound calls you will support our existing customers with their queries as well as help new customers with their buying journey. This will involve

Answering calls that will help achieve our service levels
Updating customer records
Engaging in team meetings
Receiving ongoing coaching to help you improve

Recruitment process

Complete a short questionnaire to make sure the role is suitable, then you will be invited to complete a short test online. After that book onto our assessment centre and come and meet the team, find out about iGO4 and attend an interview telling us why you want to join.

Apply now to be part of a growing, successful team.

Job Types: Full-time, Permanent

Salary: £20,000.00-£22,000.00 per year

Benefits: