Position Overview & Specifications

Main Duties & Responsibilities:

Coordinate with customer service team for customer queries and resolutions
Receive and process paperwork, whether received by e-mail, via system data, ensuring adequate information is available for performing Customs Clearance.
Ensure that you are conversant with all aspects of the requirements of the Office.
Ability to work in a team environment
Liaise with overseas office, partners and agents
Willing to cover other shifts when required
Chinese speaking is required

Tasks/Duties

Complete spreadsheets where required, using Excel to format the data
Enter the information received into the companies system for processing the data, currently Sequoia, and HUBSL system
Process the Customs clearance ensuring that any specific requirements given by the client are adhered to.
Notify Clients of clearance, and update Systems as required
Arrange any deliveries as requested, using approved hauliers and obtaining rates prior to booking.
Ensure any monthly returns are completed within the required time period
Raising invoices to clients as per agreed individual rates if required.
Ensure files are kept in their respective location, and ensure that such files are available for inspection by clients or HM Revenue & Customs if required.
Attend any relevant courses, seminars, demonstrations etc, that are instrumental in keeping up with the latest legislation needed to carry out the job.
General Office Administration;
Self-development and continuing personal development;
Comply at all times with current Health & Safety, Environmental and Quality Policies;
Comply at all times with Employment Law requirements;
Comply at all times with the organisation’s Security Policy and NDA
Comply at all times with QA procedures as laid down in the Company’s Quality Manual;
Execute the responsibilities of the job role according to lawful and ethical standards;

Job Type: Full-time

Salary: £24,000.00-£28,000.00 per year

Benefits: