Position Overview & Specifications
Job Ref: KGH6900
Branch: Holiday Inn Portsmouth
Location: Holiday Inn Portsmouth, Portsmouth
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Part Time
Hours per week: 24
Posted date: 13/03/2023
Closing date: 15/04/2023
This role? It’s ALL about the guest and delivering an outstanding service for them.
Outstanding being safe, hospitable and positively memorable experience. You’ll be playing a key role in supporting your hotel in achieving its performance metrics and objectives – and you’ll care about doing so, along with an incredible team in Guest Services.
What you’ll be doing as a Guest Service Assistant
- Ensuring that all guests experience an outstanding level of service throughout their stay
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
- Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
- Demonstrating a sales mentality to selling bedroom, ME and FB including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback
- Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
- Process and receive telephone or walk-in reservations accurately
- Looking for ways to deliver continuous improvements to the guest experience.
What’ll make you a great fit
- It doesn’t matter where you’ve gained your experience, as long as you are driven and have incredible customer service abilities and confidence to anticipate and deliver on guests needs
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
- You’ll love people – and as a result, have great interpersonal and communication skills
- Details? You love them! You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
- Hard-working but FUN!
The benefits
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
- Family and Friends discounts in hotels across the Kew Green Hotels estate
- Leisure Club complimentary membership
- International Travel at Employee Rate for other branded hotels within our brand family
- Progression and room to grow, with opportunities across the UK and internationally
- Flexible attitude and working hours.
The Holiday Inn Portsmouth is a 173 bedroom hotel located on Southsea seafront.