Position Overview & Specifications
To deliver exception customer service throughout the business in line with company policies and procedures.
Deliver the offer ensuring every customer has the best possible experience
To work as part of team in accordance with the company values and operating within the stock and cash policy to help ensure business success.
Working as part of a team undertaking varied duties as required.
Ensure the duty manager is notified of any issues immediately, e.g. lateness, discrepancies, incidents
Maintain high personal standards and wear correct uniform
Supporting the management and wider team to ensure shifts are covered to ensure the best customer experience is delivered.
Provide exceptional customer service delivering food products to specification within company policy.
Working shifts as scheduled taking appropriate breaks as per the rota whilst being flexible to business needs.
Deliver the offer to spec and within company timeframes.
Maintaining a clean and welcoming environment for customers (internal and external areas)
Ensure any complaints are dealt with in a prompt and professional manner, ensuring the customer is satisfied.
Ensure the business is clean, tidy and well presented at all times.
Adhere to all aspects of Fire, Health & Safety, Food Hygiene, Trading Standards, COSHH and any other company policies such as Stock and Cash.
Report all accidents/incidents/maintenance issues to a member of the management team.
Job Types: Full-time, Permanent
Salary: From £10.42 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Cardiff: reliably commute or plan to relocate before starting work (required)
Experience:
- Kitchen experience: 1 year (required)
Work Location: In person
Reference ID: Kitchen Team Member