Position Overview & Specifications
Reporting to the Library and Learning Resources Supervisor, the Library and Learning Resources Assistant (Casual) will provide a welcoming, responsive and professional customer service within the library and provide administrative assistance to the Library and Learning Resources team as required.
You will be part of a friendly and proactive team, providing high quality front facing customer service within the library, offering support to staff, students and visitors using the facilities and services. This will include using the library management system (Alma) to find and circulate learning resources; responding to enquiries face to face, by phone or online; operating equipment to support photocopying, printing and binding; receiving monies for sales items and fines; tidying and reshelving books / journals.
To support administrative tasks, as and when required to ensure our users can access our services effectively and in a timely manner. Excellent IT skills including use of MS Office is required.
You will have excellent customer service skills and the ability to interact with a wide range of stakeholders at all levels. Customer service experience in a library or equivalent busy face-to-face customer service environment is essential. The ability to speak Welsh is also desirable, but not essential.
The ability to cope with physical work, e.g. shelving books, manual handling, pushing trolleys, reaching high and low shelves is required.
£9.90 per hour plus holiday pay.
NB. This is a casual post and the successful candidate will join the pool of library casual staff.